Data and Telemetry Collected by ArborXR

Web Portal

The portal is the web component of the platform. The following data is collected via the portal:  

  • User's names
  • User's emails
  • User's usage analytics 
    • Browser
    • Time stamp
    • OS
    • IP address
    • Session duration
    • Actions taken within the portal e.g. clicked Content Library
Note 1: ArborXR does not currently collect end-user data. The data listed above is collected only on users that create ArborXR accounts for the purpose of managing their organization's content & devices. Once ArborXR introduces In-VR SSO, end-user's names and emails will be collected. 
Note 2: ArborXR uses Chargebee for subscription management. Any data related to billing is collected by Chargebee. 

Client App

The client app is the Android software running on the device that enables users to manage their devices remotely via the ArborXR portal. The following data is collected via the client app:

Headset Information
  • Serial number
  • OS version
  • Device type
  • Battery life
  • Battery temperature
  • Battery health
  • Storage space
Network Information 
  • SSID
  • Signal strength
  • Frequency
  • Link speed
  • IP address
  • MAC address
  • Randomized MAC address
Session Analytics
  • Number of sessions by app 
  • Total time in apps
  • Average session duration
  • Max duration in app
Note: App-specific storage is secured by Android functionality. ArborXR's client app only touches app data when deploying files into the app-specific folder on external storage.

Device Setup App

The device setup app facilitates the installation of ArborXR's client app onto devices. The following data is logged for support and troubleshooting purposes:

  • Computer name
  • Computer's user domain name
  • Windows/MacOS user name
  • OS version

Still need help? Contact Us Contact Us