Set Up Devices with ArborXR using the Device Setup App

Download and Install the Device Setup App

  1. Navigate to the All devices page then click Add Device
  2. Click Download (Windows) if you are on a Windows PC and click Download (MacOS) if you are on a MacOS PC.
  3. Install the Device Setup App. 
    • For Windows 10 users, the Device Setup App will download as a setup executable. Launch this .exe and run through the installation flow. IT admins can use run setup with arguments to automate deployments and even install the app machine-wide.  
    • For MacOS users, the Device Setup App will download as a disk image. Open it to mount it, then drag and drop the app in the opened window into the Applications folder.  
  4. Once the Device Setup App is installed, launch it and login with your ArborXR credentials.
Important: The Device Setup App for Windows 10 supports Windows 10 version 1803 and higher. The Device Setup App for MacOS supports MacOS 10.11 and higher. 


Setup Devices

Select the device model in question for set up steps specific to that device model


Oculus Quest & Quest 2

  1. Enable developer mode on the device. 
  2. For steps on how to enable developer mode on Quest devices, see Oculus' documentation
  3. Launch ArborXR's Device Setup App and login. 
  4. Connect your device(s) to the PC via USB. 
  5. Use a USB hub to set up devices in bulk.
  6. If this is the first time the Quest is being connected to the PC while in developer mode, the Device Setup App will show the error, "The device is connected to adb, but adb is not authorized for remote debugging of this device."

  7. To resolve this error, put on the headset and within VR you will see two prompts one after the other:
    1. Accept USB debugging? Select Always allow from this computer
    2. Allow access to data? Select Allow
  8. Take off the headset and go back to the Device Setup App. The error message will have disappeared.
  9. Name the device (optional).  
  10. Click on the Set Up [#] Devices button. The install will fail, which is expected. The Device Setup App will show the error, "One or more accounts have been added to the Android user on the device".

  11. After clicking the Set Up [#] Devices button in the previous step, an ADB command will have run behind the scenes and have opened a hidden settings menu on the device. To resolve the error showing in the Device Setup App:
    1. Put on the headset and within VR you will see the settings menu. This menu is translucent and appears overlayed on top of the Quest home background environment. 
    2. If you do not see the settings menu within VR, it is likely because the device does not detect a boundary and as such the boundary UI is showing in place of the settings menu UI. Please ensure a boundary is drawn then retry step 9. 
    3. Scroll down till you see the menu item Accounts, then click on this. 
    4. Click into the Oculus account then click Remove Account.
      Note: Due to a recent change from Meta, the button to Confirm the removal of the account may be invisible on some devices. If your device appears to be impacted by this change, upon clicking Remove Account, you will need to click somewhere in the general area indicated by the screenshot below as this is where the invisible Confirm button is located:
    5. Click into the Facebook account then click Remove Account
      Note: Due to a recent change from Meta, the button to Confirm the removal of the account may be invisible on some devices. If your device appears to be impacted by this change, upon clicking Remove Account you will need to click somewhere in the general area indicated by the screenshot below as this is where the invisible Confirm button is located:
    6. If there are other accounts displayed, in addition to Oculus and Facebook, remove those as well. 
  12. Take off the headset and go back to the Device Setup App. Disconnect then reconnect the Quest device(s) to your PC. The error message will go away.
  13. Click on the Set Up [#] Devices button once more. Now that the Oculus and Facebook accounts have been temporarily removed, the set up will complete successfully. 
  14. Once the set up completes successfully, click the Manage Device button to be redirected to the ArborXR portal and to the device's overview page.
Once set up is completed successfully, reboot the device. Upon reboot, the Oculus and Facebook accounts will automatically be added back to the device. You will not be required to re-login to the accounts. 

Pico Neo 3

  1. Launch ArborXR's Device Setup App and login. 
  2. Connect your device to the PC via USB.
  3. Use a USB hub to set up devices in bulk. 
  4. Name the device once recognized by the Device Setup App (optional). 
  5. Click on the Set Up [#] Devices button. 
  6. Once the set up completes successfully, click the Manage Device button to be redirected to the ArborXR portal and to the device's overview page.


VIVE Focus 3

  1. Launch ArborXR's Device Setup App and login. 
  2. Connect your device to the PC via USB.
  3. Use a USB hub to set up devices in bulk. 
  4. Name the device once recognized by the Device Setup App (optional). 
  5. Click on the Set Up [#] Devices button. 
  6. Once the set up completes successfully, click the Manage Device button to be redirected to the ArborXR portal and to the device's overview page.

An alternative to setting up VIVE Focus 3 devices with ArborXR is HTC's batch configuration, which ArborXR worked closely with HTC to enable. With batch configuration you can provision ArborXR's client and Home apps to the VIVE Focus 3, and associate the devices with your ArborXR organization. For more information on how to use batch configuration to set up VIVE Focus 3 devices with ArborXR, please see this article


Pico Neo 2 & G2 4K

  1. Enable developer mode on the device. 
  2. For steps on how to enable developer mode on Pico Neo 2 & Pico G2 4K devices, see this article
  3. Launch ArborXR's Device Setup App and login. 
  4. Connect your device to the PC via USB.
  5. Use a USB hub to set up devices in bulk. 
  6. Put on the device and within VR accept the prompt to allow USB debugging. 
  7. Take off the headset and go back to the Device Setup App. Name the device (optional). 
  8. Click on the Set Up [#] Devices button. 
  9. Once the set up completes successfully, click the Manage Device button to be redirected to the ArborXR portal and to the device's overview page.

VIVE Focus Plus

  1. Enable developer mode on the device
  2. For steps on how to enable developer mode on VIVE Focus Plus devices, see this article
  3. Launch ArborXR's Device Setup App and login. 
  4. Connect your device to the PC via USB.
  5. Use a USB hub to set up devices in bulk. 
  6. Put on the device and within VR accept the prompt to allow USB debugging. 
  7. Take off the headset and go back to the Device Setup App. Name the device (optional). 
  8. Click on the Set Up [#] Devices button. 
  9. Once the set up completes successfully, click the Manage Device button to be redirected to the ArborXR portal and to the device's overview page.

Oculus for Business Devices

  1. Enable developer mode on the device.
  2. For steps on how to enable developer mode on Oculus for Business devices, see Oculus' documentation
  3. Launch ArborXR's Device Setup App and login. 
  4. Connect your device to the PC via USB.
  5. Use a USB hub to set up devices in bulk. 
  6. Click on the Set Up [#] Devices button. 
  7. The set up will complete successfully. Click the Manage Device button to be redirected to the ArborXR portal and to the device's overview page
  8. There are two additional steps required in order for the ArborXR launcher app to show in the Oculus for Business home environment: 
    1. In Oculus for Business' Device Manager, add the ArborXR launcher app using this URL. 
    2. Deploy the ArborXR launcher app to Oculus for Business devices via Oculus' Device Manager. 

Have a suggestion or feature request? We'd love to hear!
Message ArborXR


Still need help? Contact Us Contact Us