Pair Devices to ArborXR

1. Prepare your device.

2. Download the desktop pairing app.

  • Navigate to the Devices page then click Add Device.
  • Click Download (Windows) if you are on a Windows PC and click Download (MacOS) if you are on a MacOS PC.
    Important: ArborXR's desktop pairing app for Windows 10 supports Windows 10 version 1803 and higher. ArborXR's desktop pairing app for MacOS supports MacOS 10.11 and higher. 

3. Install the desktop pairing app.

  • For Windows 10 users, the desktop pairing app will download as a setup executable. Launch this .exe and run through the installation flow. IT admins can use run setup with arguments to automate deployments and even install the app machine-wide.
  • For MacOS users, the desktop pairing app will download as a disk image. Open it to mount it, then drag and drop the app in the opened window into your Applications folder. 
  • Once the pairing app is installed, open it and login with your ArborXR credentials.

4. Pair devices to ArborXR by installing the client app onto devices via the desktop pairing app.

HTC, Pico & Oculus for Business devices 

  • Connect your device(s) to the PC via USB.
  • Put on the device and accept the prompt to allow USB debugging.
    • On VIVE Focus Plus and VIVE Focus 3 devices, select the Transfer Files option. When prompted, select "Always allow from this computer" and then select OK.
  • Name the device(s) once recognized by the desktop pairing app (optional).
  • Click Install.

Oculus Quest 1 & 2 consumer devices

  • Connect your device(s) to the PC via USB.
  • Put on the device and accept the prompt to allow USB debugging. Select "Always allow from this computer" and then select OK.
  • Name the device(s) once recognized by the desktop pairing app (optional).
  • Click Install.
  • The install will fail. Put on the device and you will see a hidden settings menu. Scroll down till you see the menu item Accounts, then click on this. Once here remove the Oculus account and the Facebook account. If there are other accounts displayed, in addition to Oculus and Facebook, remove those as well. 
  • Disconnect then reconnect the Quest device(s) to your PC then click Install
For information on why these extra steps are needed for Quest 1 & 2 consumer devices, please see this knowledge base article. 

5. Go back to ArborXR portal.

  • Once the client app is installed click the Manage Device button, which will redirect you to the ArborXR portal on your web browser and will take you to the device's overview page.
Oculus for Business devices (not consumer devices) require several additional setup steps as outlined here.

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