Organizations FAQ

1. What are organizations?

An organization contains your devices, device groups, content (apps and files) and users. 


2. Can I create and belong to multiple organizations?

Yes. ArborXR's multi-organization functionality enables you to create multiple organizations and easily toggle between them. 


3. Can organizations be nested within a parent organization?

No, organizations cannot be nested within a parent organization. Organizations are "flat" relative to each other.

Note that devices, device groups, content (apps and files) and users are sandboxed within an organization. 

However, you can establish account hierarchy in terms of billing. This is recommended for customers who require their devices, device groups, content (apps and files) and users to be sandboxed by either client or department, but would like to consolidate and manage billing across all their organizations from one place. For more information on establishing billing account hierarchy, please see this article


4. When should I create multiple organizations? 

This is recommended for customers who require their devices, device groups, content (apps and files) and/or users to be sandboxed by client or department. 

Example 1:

If you are an XR solutions provider or an ISV with multiple clients and require devices, content and/or users to be sandboxed per client, you can create a separate organization for each client. You can then remotely share apps from the parent organization to the child organizations by leveraging content sharing. For more information about content sharing please see this article. You can (optionally) establish account hierarchy in terms of billing. This is recommended for customers who require their devices, device groups, content (apps and files) and users to be sandboxed by either client or department, but would like to consolidate and manage billing across all their organizations from one place. For more information on establishing billing account hierarchy, please see this article

Example 2:

If you are enterprise or educational institution with VR deployed across multiple departments and require devices, content and/or users to be sandboxed per department, you can create a separate organization for each department. You can then remotely share apps from the parent organization to the child organizations by leveraging content sharing. For more information about content sharing please see this article. You can (optionally) establish account hierarchy in terms of billing. This is recommended for customers who require their devices, device groups, content (apps and files) and users to be sandboxed by either client or department, but would like to consolidate and manage billing across all their organizations from one place. For more information on establishing billing account hierarchy, please see this article

Please reach out to support@arborxr.com if you are unsure whether device groups or multi-organizations makes the most sense for your use case and we will be happy to advise. 


5. Is there an additional cost associated with creating multiple organizations?

Not necessarily. The only cost associated with ArborXR is a flat fee per device, per month (billed annually). In other words, you will only be billed for the additional organizations you create if you exceed the 5 free device limit and therefore upgrade those organizations to the standard plan. 

If you have less than 5 devices added to your organization, and are primarily using your organization to build a library of apps to then share those apps with other organizations, then you will be a part of the Free Plan and will not be billed. For more information on billing please read our Billing FAQ


6. Do I need to create a separate login per organization?

No, you will be able to access each organization you are a part of using your existing ArborXR username and password.


7. How can I create organizations?

By default, your organization switcher will display all the organizations associated with your email address. To create another organization:

  1. Click on the logo in the top left hand corner of the header to open the organization switcher. 
  2. Click Create Organization
  3. Name your organization, add a logo, then click Create Organization


8. Is there a limit to the number of organizations I can join or create? 

No, there is not a limit to the number of organizations you can create or join. 


9. How can I leave an organization I was invited to? 

To leave an organization in which you are an Admin, Member or Pairing App User:

  1. Click on the logo in the top left hand corner of the header to open the organization switcher. 
  2. Click Manage Organizations.
  3. In the Manage Organizations page locate the organization you want to leave then click the more options icon. 
  4. Click Leave. 
Leaving the last (or only) organization you are a part of will result in the permanent deletion of your ArborXR account since you will no longer be a part of any other organizations. 


10. How can I delete an organization I created? 

Only  Organization Owners can delete organizations. You are an Organization Owner of any organizations you create. You can also become an Organization Owner in organizations you did not create if you are added to them and assigned the role Organization Owner. Note that only Organization Owners can assign other users the role of Organization Owner

To delete organizations that you are an Organization Owner of:

  1. Click on the logo in the top left hand corner of the header to open the organization switcher.
  2. Click Manage Organizations.
  3. In the Manage Organizations page locate the organization you want to delete then click the more options icon 
  4. Click Delete
This action permanently deletes the organization and cannot by undone. All devices and apps within the organization will be deleted. Any ArborXR accounts, including yours, not associated with a separate organization will also be permanently deleted. 


11. Which user roles have access to creating new organizations?

Organization OwnersAdmins and custom created roles with the create organization permission enabled can create new organizations. For more information on the predefined roles offered by ArborXR, along with how to create custom roles, please see this article.   


12. Can I share content between organizations?

Yes. For more information about content sharing please see this article.


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